Shipping policy
SHIPPING POLICY
Thank you for shopping with Cold Bru.
We are committed to ensuring your order reaches you as quickly and safely as possible. To provide reliable nationwide delivery, all shipments are fulfilled and delivered by trusted third-party courier partners.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received and confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking information where available.
Delivery Timeframes
Estimated delivery times are:
• Major metropolitan areas: 1–3 business days
• Regional areas: 2–5 business days
• Remote locations: 3–7 business days
Please note that delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, public holidays, and other factors beyond our control.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location and order size.
Any applicable shipping charges will be displayed before payment is completed.
Third-Party Courier Services
Cold Bru does not directly provide delivery services. Deliveries are handled by independent third-party courier companies.
While we work with reputable logistics partners, we cannot guarantee exact delivery dates or times and are not liable for delays caused by courier operations, adverse weather conditions, strikes, service disruptions, or other circumstances beyond our reasonable control.
Tracking Your Order
Where available, tracking information will be provided once your order has been dispatched.
If you have not received your tracking information within 3 business days of placing your order, please contact us at info@cold-bru.com.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
Cold Bru cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information supplied by the customer.
Lost or Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the package and products received.
If you believe your parcel has been lost in transit, please contact us at info@cold-bru.com. We will work with the courier partner to investigate and assist in resolving the issue.
Delivery Availability
We currently deliver within South Africa. Delivery availability may vary depending on your location and the service coverage of our courier partners.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at: