Terms of service
OVERVIEW
Welcome to Cold Bru Coffee Proprietary Limited (“Cold Bru”, “we”, “us”, or “our”). We operate this website and online store, including all related information, content, features, tools, products, and services (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services. By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms together with our Privacy Policy and any other policies referenced herein.
If you do not agree to these Terms, you may not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least 18 years old or are using the Services under the supervision of a parent or legal guardian.
To use the Services, including browsing our website or purchasing products, you may be asked to provide certain information including your name, email address, billing details, shipping address, and payment information. You warrant that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.
SECTION 2 - OUR PRODUCTS
We strive to display our products as accurately as possible. However, actual product colours and appearance may vary depending on your device settings and screen display.
All product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.
Customers are responsible for reviewing product ingredients and suitability before consumption. If you have allergies, sensitivities, or medical concerns relating to caffeine consumption, please consult a healthcare professional before use.
SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase products from us. We reserve the right to accept or reject any order at our discretion.
Orders are only confirmed once payment has been successfully processed and you receive confirmation from us.
We may cancel or limit quantities purchased per person, household, or order where necessary.
Nothing in these Terms is intended to limit or exclude any rights afforded to consumers under the Consumer Protection Act, 68 of 2008, where applicable.
Purchases are subject to our Refund Policy.
SECTION 4 - PRICES AND BILLING
Prices displayed on the website are subject to change without notice.
Unless otherwise stated, prices are displayed in South African Rand (ZAR) and exclude shipping fees where applicable.
You agree to provide current, complete, and accurate billing and payment information for all purchases made through our website.
We reserve the right to refuse or cancel any order where payment cannot be processed or where fraud or unauthorized activity is suspected.
SECTION 5 - SHIPPING AND DELIVERY
We currently deliver within South Africa. International shipping may be available on request and may be subject to additional shipping charges, customs duties, and import taxes.
While we make every reasonable effort to ensure timely delivery, delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by courier providers, customs processes, load shedding, weather conditions, strikes, or events beyond our reasonable control.
Risk in the products passes to you upon delivery to the address provided in your order.
SECTION 6 - INTELLECTUAL PROPERTY
All content available through the Services, including trademarks, logos, text, graphics, images, product descriptions, videos, and website design, is the property of Cold Bru Coffee Proprietary Limited or its licensors and is protected by applicable South African and international intellectual property laws.
You may not reproduce, distribute, modify, publish, transmit, or exploit any part of the Services without our prior written consent.
All rights not expressly granted are reserved.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or services which we do not monitor or control.
These tools are provided “as is” and “as available” without warranties or endorsements of any kind.
Your use of third-party tools is entirely at your own risk and subject to the terms of those third parties.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites.
Accessing third-party websites is done entirely at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Our store is hosted on Shopify, which provides the ecommerce platform enabling us to sell our products and services.
Any purchases made through our website are made directly with Cold Bru Coffee Proprietary Limited and not Shopify.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is handled in accordance with our Privacy Policy and applicable South African data protection laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
By using the Services, you consent to the collection, processing, and storage of your personal information as described in our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, comments, ideas, suggestions, or other content (“Feedback”), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, publish, and display such Feedback for marketing, operational, or business purposes.
You warrant that your Feedback does not infringe any third-party rights or contain unlawful, offensive, or misleading content.
We reserve the right to remove or refuse any Feedback at our discretion.
SECTION 12 - ERRORS AND OMISSIONS
Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate.
SECTION 13 - PROHIBITED USES
You may not use the Services:
(a) for unlawful purposes;
(b) to violate any laws or regulations;
(c) to infringe intellectual property rights;
(d) to transmit harmful code or malware;
(e) to collect personal information unlawfully;
(f) to spam, phish, scrape, or interfere with the security or operation of the website;
(g) to impersonate another person or entity.
We reserve the right to suspend or terminate access to the Services if these Terms are violated.
SECTION 14 - TERMINATION
We may terminate or suspend your access to the Services at any time without notice if we believe you have breached these Terms.
Any obligations or liabilities incurred prior to termination shall survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and all products provided through the Services are supplied “as is” and “as available” without warranties of any kind, whether express or implied.
We do not guarantee uninterrupted, secure, or error-free access to the Services.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Cold Bru Coffee Proprietary Limited, its directors, employees, affiliates, suppliers, or service providers shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Services or products purchased through the Services.
Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Cold Bru Coffee Proprietary Limited and its affiliates, directors, employees, and service providers from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure by us to enforce any right or provision of these Terms shall not constitute a waiver of such right.
These Terms, together with our policies, constitute the full agreement between you and us regarding the use of the Services.
SECTION 20 - ASSIGNMENT
You may not transfer or assign your rights under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms without restriction.
SECTION 21 - GOVERNING LAW
These Terms and any disputes arising from them shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of the South African courts.
SECTION 22 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time by posting revised Terms on our website.
Continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
Questions about these Terms may be sent to:
Cold Bru Coffee Proprietary Limited
Durban, South Africa
Email: info@cold-bru.com
Website: www.cold-bru.com